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Team
Quality Assurance |
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Quality
is an essential part of all work assignments for Gryphon. As a precondition
to membership on the Gryphon Team, all Team members have agreed to apply
Gryphon's Quality Assurance Plan (QAP). Our QAP is
designed to provide high quality control and low risk to the Government
by integrating quality objectives throughout our plan for each task order.
The process of building quality into our work begins during the bidding
phase by establishing in our TAP clear requirements and objectives necessary
to ensure a top quality deliverable. Every effort is made on the front end
to ensure that quality is built into the deliverable in the first place
through the careful assignment of the right mix of personnel to each task
order and supplying them with the resources required to do the job right
the first time.
Structured Quality Assurance reviews are an important part of all our work
processes as well. While there is great truth to the adage, "quality is
built in, not inspected in," there is still no substitute for a thorough
"scrub" of our draft deliverables by additional sets of experienced eyes.
Our QAP ensures that all deliverables and products meet or exceed all specifications,
are technically sound, and operationally ready. Because Gryphon Technologies
has applied our QAP to all our contracts, including multiple, concurrent
multitask order contracts with great success, we know our method is sound,
and our customers know we deliver quality.
Another important feature of our QAP-responsibility and accountability for
quality deliverables vested in the Program Manager and Task Managers-ensures
that management for quality and sensitivity to our customers' quality requirements
are fully integrated with the overall management of the contract. The Project
Manager thus performs ongoing quality evaluations as part-and-parcel of
his daily management oversight responsibilities. Task Managers who execute
task orders under this contract are required to maintain appropriate quality
assurance standards, either as specified by the customer or as per best
industry practices according to the definition of quality as "fitness for
intended use."
Task Leaders also participate on all deliverable QA teams for review of
draft deliverables under their assigned task orders. When particularly high
quality standards must be achieved, the Program Manager may designate a
Quality Assurance Director on a task order to help focus special attention
on achieving the desired quality standard. On the Gryphon Engineering Team,
the Project Manager, Task Managers, and Quality Assurance Directors are
all empowered to change work processes and assign resources on the spot
to address deliverable quality issues. |
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